The following information regarding delivery and returns is extracted from our Terms & Conditions which can be viewed in full on our Conditions of Use page.
DELIVERY (Section 10, Terms & Conditions)
10.1 Delivery is charged at GBP 50.00 inc VAT to mainland UK and GBP 100.00 inc VAT to Ireland. Other areas/countries delivery charges may be available on request. The Company aim to fulfil all orders within 4 weeks. The Company will advise the Buyer, by email, of an expected week of delivery within 2 days from receipt of the order. Our carrier will contact the Buyer shortly before dispatch to confirm a convenient delivery date.
10.2 Deliveries are Monday-Friday between 8am - 6pm. The Company do not have access to the delivery schedules and therefore are unable to advise a specific delivery time. Drivers are requested to call 2 hours prior to delivery where possible. In the event the Buyer will not be available to take delivery, it is the responsibility of the Buyer to arrange an authorised representative to receive and check the Goods on the Buyer’s behalf.
10.3 The Company will arrange delivery to the Buyer’s credit/debit card address, or an alternative delivery address if required. The Buyer must provide a valid landline telephone number for the cardholder address, particularly where delivery is required to an alternative address. The Company regret that orders cannot be accepted where this information is not available.
10.4 Unless otherwise agreed, delivery shall take place kerbside at the address supplied by the Buyer. If by reason of the Buyer’s default the goods are not taken up or delivered by the date specified in the Contract, the Company may either treat the Contract as repudiated or alternatively store the Goods at the Buyer’s risk and expense. Estimates of delivery dates and times are to be regarded as approximate only and the Company accepts no liability for any loss, injury, damage or expenses as a result of or consequent to any delay in delivery of Goods. Delay due to circumstances outside the control of the Company shall not entitle the Buyer to cancel any order or refuse to accept delivery. Offers for delivery from stock are made subject to the Goods remaining unsold on receipt of order.
10.5 If and when required the Buyer shall provide all necessary assistance to the Company in unloading Goods at the point of delivery by way of a minimum two able-bodied helpers. It is the driver’s responsibility to deliver the Goods to within safe and practical distance to both themselves and the vehicle from the delivery point only and not into the delivery address.
10.6 The Buyer shall indemnify the Company against all claims for damages and liability whatsoever arising out of compliance by the Company with the Buyer’s delivery instructions. Failed deliveries are rechargeable at the cost charged or incurred to the Company.
10.7 Goods MUST be checked on delivery. Where the Goods are delivered by outside carriers, damage or part loss claims cannot be entertained unless the carrier and the Company are notified on the day of delivery and confirmed in writing within one day from date of delivery.
10.8 Where the Company delivers the Goods and a receipt of delivery note signed by the Buyer (or the Buyer’s authorised representative) is received, the Goods will be considered as examined and therefore the Company can entertain no claim for damage or loss. The Buyer may not exclude this provision either by marking his signature 'unexamined' or by failing to return the signed delivery note or otherwise. It is the Buyer’s responsibility to make this clear to any representative authorised to receive and sign for the Goods on the Buyer’s behalf.
10.9 The Company shall not be liable for any claims made in respect of costs incurred in replacing or re-fixing damaged or faulty Goods. The Company’s liability is to replace damaged or faulty Goods only in accordance with the Manufacturer’s Guarantee.
10.10 Flawed Goods if fitted are deemed as accepted – The Company is not responsible for any loss or cost incurred should it agree to replace the flawed Goods. The Buyer is liable for replacement product and delivery/installation costs. This does not affect statutory rights.
RETURNS (Section 11, Terms & Conditions)
11.1 Goods are manufactured to the order of the Buyer pursuant to sub-clause 6.3 and are not returnable unless it can be proven that the Goods were supplied faulty. The statutory rights of the Buyer are unaffected.
For warranty details please see visit our Conditions of Use page.
